RETURNS & REPLACEMENTS
We offer a 7-day 'buyer's remorse' return policy. Unopened boxes can be returned with no questions asked. Opened and flown product can be returned and must be in new working order (subject to our discretion). Opened boxes will incur a 20% restocking fee.
The returned merchandise must be in its original condition and accompanied by the packing slip included in your order, as well as the original documentation and packaging; otherwise, the return will not be honored.
Original condition means that there are no scratches, marks or blemishes on the product and the security tags are still attached. The product must not have been sized or altered in any way.
Damaged Box or Damaged Product: If you receive damaged or incorrect item(s), contact a Customer Support no later than 5 business days of receipt of your shipment to make the necessary corrections. If there is extensive damage to the box, refuse delivery and contact a Customer Support immediately at 813-575-2160.
Refusal of Delivery: If a package is refused for delivery, outside of arriving damaged or in a damaged box, the customer will be responsible for actual shipping charges incurred by FTG. Once we receive the package back in our warehouse, we will issue a credit to the original form of payment for the purchase price less the actual shipping cost of shipping the package to you.
Incorrect Shipping Address Provided: Packages that are returned because of an incorrect address provided by the customer will be subject to the additional shipping charge. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be re-shipped will be subject to a re-shipping fee. If the package is returned and the customer has not contacted a customer support the order will then be refunded back to the original form of payment.
Standard Fulfillment / Shipping
FTG ships to all U.S. destinations, including Alaska, Hawaii, Puerto Rico
All orders will be processed within 1 business day. Shipping methods for standard orders are UPS Ground service or USPS Priority. Standard order delivery time is 5-10 business days. In some cases, items may be on backorder with the manufacturer and may take longer than 5-10 business days. You will be notified by a sales representative if this is the case. If you have a question on availability of a product or need a product sooner, please contact one of our sales representatives at 813-575-2160. UPS Overnight, UPS Saturday, UPS 3-Day services are available upon request for additional charges. We will be happy to assist in determining the most prompt and efficient way to get your order fulfilled.
REPAIR SERVICES & UPGRADES: TERMS & CONDITIONS
By agreeing to our terms and conditions you authorize or acknowledge the Diagnostic work identified in the submitted form. The customer agrees that FOWADO TECHNOLOGY GROUP, LLC is not responsible for loss or damage of data stored on the product(s); or, loss of the product in case of fire, theft or other causes beyond the control of FOWADO TECHNOLOGY GROUP, LLC. FOWADO TECHNOLOGY GROUP, LLC is not responsible for delays in the repair or replacement caused by unavailability of replacement parts, acts of nature, war or terrorism. The undersigned warrants and represents that he or she is the owner of the product presented for repair and has full authority to authorize FOWADO TECHNOLOGY GROUP, LLC to make the repairs or replacements without the joinder of another and to bind all other owners or users of the product to the limitations on warranties.
The customer acknowledges that he or she is the owner of the product(s) being placed with FOWADO TECHNOLOGY GROUP, LLC for diagnostic review and repair, has full authority to authorize any repairs or replacements and is over the age of eighteen (18). The customer further acknowledges that they have read and understood the terms and conditions of this Repair Request.
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BY PROVIDING THIS REPAIR REQUEST, FOWADO TECHNOLOGY GROUP, LLC HAS AGREED TO ACCEPT YOUR PRODUCT FOR REVIEW AND REPAIR YOU AGREE, IF FOWADO TECHNOLOGY GROUP, LLC UNDERTAKES THE PROPOSED REPAIR, IN SOME CASES, REPAIR MAY NOT BE POSSIBLE AND REPLACEMENT MAY NOT BE AVAILABLE. BY ACCEPTANCE OF THE PRODUCT FOR REVIEW AND RECOMMENDED RESOLUTION, FOWADO TECHNOLOGY GROUP, LLC DOES NOT GUARANTEE THE PRODUCT CAN BE REPAIRED. IN THE EVENT THAT THE PROPOSED REPAIR DOES NOT EXCEED $100.00, YOU AUTHORIZE THE REPAIR AND/OR REPLACEMENT BY DELIVERING THE PRODUCT TO FOWADO TECHNOLOGY GROUP. FOR ALL REPAIRS OVER $100.00, YOU WILL BE PROVIDED A QUOTE VIA PHONE CALL AND EMAIL, YOU MAY EITHER AGREE TO THE REPAIR OR REQUEST THE PRODUCT BE RETURNED TO YOU. IF ANY REPAIRED DEVICE OR PRODUCT IS LEFT FOR MORE THEN THIRTY (30) DAYS AT ANY FOWADO TECHNOLOGY GROUP, LLC, FOWADO TECHNOLOGY GROUP LLC WILL TAKE POSSESSION OVER THAT DEVICE OR PRODUCT. AT OUR DISCRETION A PREPAID SHIPPING LABLE MAY BE PROVIDED FOR CERTAIN ITEMS NOT DELIVERED TO OUR STORE IN PERSON. IN THE EVENT THAT YOU WERE NOT PROVIDED WITH A PREPAID LABLE, YOU MUST PAY ALL POSTAGE CHARGES FOR SHIPMENTS FROM YOU TO US. NO COLLECT SHIPMENTS WILL BE ACCEPTED. IF, AFTER RECEIPT OF A QUOTE FOR REPAIRS, YOU DECIDE NOT TO ENGAGE FOWADO TECHNOLOGY GROUP, LLC TO REPAIR YOUR DEVICE, YOU WILL BE RESPONSIBLE FOR A $99 DIAGNOSTIC FEE. YOU ARE RESPONSIBLE FOR SAVING DATA ON ANY PRODUCT PRESENTED TO FOWADO TECHNOLOGY GROUP, LLC FOR REPAIR. FOWADO TECHNOLOGY GROUP, LLC DOES NOT TRANSFER ANY DATA OR MEDIA OF ANY SORT. ONCE A PRODUCT IS ACCEPTED FOR REPAIR, FOWADO TECHNOLOGY GROUP, LLC WILL HAVE NO LIABILITY FOR ANY DAMAGE TO OR LOSS OF DATA WHILE THE PRODUCT IS IN OUR POSSESSION. NO WATER DAMAGED PRODUCT OR REPAIR IS GUARANTEED FOR ANY REASON. REPAIR TIMES MAY VARY BY PRODUCT TYPE AND TYPE OF REPAIR. FOWADO TECHNOLOGY GROUP, LLC RESERVES THE RIGHT TO ALTER OR CHANGE THIS AGREEMENT.
Manufacturers Warranty Statement:
OUR GUARANTEE: Microraptor Cases
HARD CASE LIFETIME WARRANTY- Hard cases are guaranteed against defects in materials and craftsmanship for the life of the case to the Original Owner with Proof of Purchase from Fuerte Cases or our authorized dealers. Defects in materials and workmanship excludes normal wear and tear. Cases are guaranteed to be watertight when properly closed with undamaged O-rings in place. Any liability, either expressed or implied, is limited to repair or replacement of the case and not its contents. This guarantee is void if there is evidence of excessive abuse or blatant neglect beyond normal and sensible wear and tear, and also if there is any modification made to the case or the cases are exposed to a caustic substance. We will supply replacement parts (handles, pins, latches) or repair a case or replace a case for an original owner (as defined above) with Proof of Purchase and determination that the warranty claim is valid. All determinations made by Fuerte Cases will be within our sole discretion and will be final. We reserve the right to request pictures or issue an RMA for return of a product under warranty for quality inspection. Case Foam inserts are guaranteed from manufacturers defect and must be reported to Fuerte Cases within 30 days of purchase date.
BACKPACKS- Fuerte Cases warrants Backpacks to be free from workmanship and material defects up to One (1) year from the date of purchase as evidenced on packing slip or invoice to the Original Owner with Proof of Purchase from Fuerte Cases or our authorized dealers. Additionally, and for the purposes of this warranty, "workmanship and material defects" is defined as defects arising from the manufacturing process, including loose or broken seams, malfunctioning hardware/zippers, and flawed fabrics. Defects do not encompass the results of ordinary wear and tear. Backpack foam inserts are guaranteed from manufacturers defect and must be reported to Fuerte Cases within 30 days of purchase.
Exclusions from Coverage
Products purchased other than from Fuerte Cases or from an authorized Fuerte Cases dealer (Proof of Purchase is required)
Damage resulting from abuse, misuse, or improper care.
Damage resulting from extended wear and tear.
Damage resulting from tampering or a customer modification; and
Consequential, incidental, indirect, punitive, exemplary, and/or special damages (although some states in the United States do not allow the exclusion or limitation of consequential or incidental damages, so this exclusion might not apply to you).
These warranties are the exclusive warranty provided by Fuerte Cases relating to the Products and, to the maximum extent permitted by law, Fuerte Cases disclaims all other express or implied warranties.