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FTG Trade in Terms & Conditions



If you do not agree to the Site Terms, please do not use the Website. We may modify the Site Terms at any time. If you do not agree to the changes, you may discontinue using FTG before the changes take effect. Your continued use of FTG after any such changes take effect constitutes your acceptance to such changes. Each time you visit or log into the Website, you reaffirm your acceptance of the Site Terms. You are responsible for regularly reviewing the Site Terms, by clicking on the "terms & conditions" link provided before confirming the trade in request. The Site Terms may be supplemented by additional terms and conditions applicable to specific areas of this Website, or to particular content or transactions are posted in particular areas of the site, which, together with these Site Terms, govern your use of those areas, content, or transactions.

You agree to indemnify, defend, and hold harmless FTG and the FTG Parties from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from your violation or breach of any representation or obligation under these Site Terms. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate with our defense of such claim.

You agree to transact with us electronically. This means you agree to accept and terms and conditions and to transact any sale, donation or recycling of your Product with us by electronic means. You authorize us to send you important notices about the Website and any pending transactions to an email address you provide to us, if you are a registered account holder or, in the alternative, by posting a notice on the Website. It is your duty to keep your email address up to date and to maintain a valid email address and to ensure that emails we send you are not filtered or stopped by spam filters or other types of email blocking functionalities. If you no longer desire to transact electronically with us, you may no longer use the Website. You can retrieve and review these Site Terms at any time by visiting

FTG shall not be responsible for communication errors should your contact information be inaccurate or incomplete. You are responsible for ensuring that you can receive emails from FTG and FTG is not responsible for any emails that were not received by you because they were blocked or filtered as spam. You understand and agree that if you fail to provide us with accurate and up to date information about yourself: (a) we will not be responsible for any misapplied Trade-In payments or Trade-In payments sent to a wrong address, and (b) any unclaimed funds may be forfeited after 30 days of no response via email. 

Product Valuation. All offers will be based on FTG’s own determination of the Product value in reliance on the accuracy of the information you supply us. FTG will use its discretion to determine the Product value, weighing factors that may include the Product's model, functionality and condition and whether necessary Product accessories have been provided by you. Upon receiving an offer, you have the option of accepting or rejecting that offer. Acceptance indicates you are willing to provide your Product to FTG at the offered price. If you do not accept FTG’s offer, the specific transaction expires. If after rejecting the offer you change your mind and want to accept the offer, you will need to open another transaction with us at which point, assuming the Product is still eligible for purchase, the new offer may be different as Product prices are subject to change.

Sending FTG Your Product for Trade-In or Return. When packaging your Product, be sure to include all materials included in your description when we calculated your offer for Trade-In, for Trade-In, this may include software, accessories, adapters, and manuals. Failure to include any items you told us about when the offer was calculated, or sending us a Product which does not match your original description, may impact the final value of your Product and may result in a revised offer.

Product Inspection; Offer Recalculation. Your Trade-in Product must be received by FTG within thirty (30) days after you accept the original offer provided by FTG and complete the check- out process on the FTG Website (the "Delivery Period") or the offer shall automatically expire. Packing and shipping recommendations provided to you by FTG should be followed in order to avoid possible damage to or loss of the Product in transit. FTG will inspect all Products that are received. FTG has the option to accept or reject the Product, including without limitation, to reject any Product not conforming to the description you provided to us, any Product modified in such a way that it no longer conforms to the original factory specifications, any Product no longer complying with applicable laws or regulations (e.g., FCC rules, etc.) and/or any Product damaged or lost in transit. If FTG rejects the Product for any of these reasons, the original offer automatically expires and is rescinded. FTG reserves the right to revoke the original offer and provide a revised offer for the Product if: (a) the Product and/or materials are not as described, (b) the Product is received by FTG after the Delivery Period, and/or (c) FTG receives Product(s) that are different from those identified when your offer was calculated. As described above, FTG typically honors the offer price you receive for your Product on the Site for a period of thirty (30 days); sometimes for a longer period of time in connection with a temporary extended price-lock offer (each a "Price-Lock Offer"). Notwithstanding any Price-Lock Offer, FTG always reserves the right to recalculate the original offer price and provide a revised offer for the Product if, during the Price-Lock Offer period, the market price for your Product has declined by more than thirty percent. FTG shall determine the market price during such applicable period and whether there has been any such decline in its sole discretion. If you elect not to accept the recalculated offer price, your Product will be returned to you.

Recalculated Product Offers after Inspection. In the event FTG recalculates the offer it provided for the Product after it has been received and inspected for Trade-In, as described above, you shall have the option of accepting or rejecting the new offer. If you accept the new offer, you will be paid in normal course and in accordance with these service terms. If you reject the new offer, FTG will return the Product to you at the address from which it was originally sent. FTG will give you a period of six (6) days after FTG presents you with a recalculated offer via email at the address you provided to accept or reject the new offer (the "New Offer Period"). FTG will also remind you of the outstanding new offer one or more times during the New Offer Period. However, if the new offer is neither affirmatively accepted nor rejected by you during the New Offer Period, the new offer will be deemed to have been accepted by you and you will be paid the new offer price in the normal course and in accordance with these service terms. For the avoidance of doubt, your acceptance of the original offer and/or any new offer is final and you may not change your mind later about accepting such offer.

Releasing Rights to Product. Once you send FTG your Product for Trade-In, FTG cannot and does not guarantee that it will be able to honor any request for return of the Product and/or any data or information contained in such Product. Of course, if FTG rejects the Product or you do not accept any new offer for the Product, your Product will be returned to you.

Risk-Of-Loss. You remain responsible for the risk-of-loss for the Products sent to FTG for Trade-In until delivery of the same to FTG. You are responsible for any damages that may occur to your Product while in transit. FTG is responsible for risk-of-loss when it opens the packaging containing your Product and ceases in the event FTG returns your product to you for any reason. For the avoidance of doubt, in such event, risk of loss will be transferred to you once FTG delivers the package to the carrier for return to you and you will bear the risk-of-loss while the Product is in transit.

Passing of Title. Title to the applicable Product sent to FTG for Trade-In passes to FTG upon FTG 's acceptance of the Product for the original offer or the new offer, as applicable. If there is a Return Circumstance, title shall not pass and shall remain with you.

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